Shipping & Returns

​Texas Cannabis Company Online Store - Return Policy


Thank you for shopping at Texas Cannabis Company! We want to ensure your satisfaction with every purchase, and we have established the following return policy to provide you with a hassle-free experience.

**Returns on Devices:**
We understand that sometimes a product may not meet your expectations or may have issues. For this reason, we gladly accept returns on devices within 15 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

**Exclusions:**
Returns will not be accepted for devices that have been tampered with, used, or show signs of damage beyond normal wear and tear. Please ensure that the product is returned in its original condition with all included accessories and packaging. If you have a defective product, i.e. (dry-fire, excessive leakage, or manufacturing defect), we will accept returns within 24hrs of purchase. Returns are only accepted in store. Please ship the product to 4009 Faith Rd. Wichita Falls Tx. 76308.

**Return Process:**
To initiate a return, please contact our customer service team at David@texascannsbis.company within 15 days of receiving your order. Provide your order number, a brief description of the issue, and any relevant photos if applicable. Our team will guide you through the return process.

**Refund or Exchange:**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, a refund will be processed to the original payment method or an exchange will be arranged based on your preference.

**Return Shipping:**
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that your return is received, or bring it in store located at 4009 Faith Rd Wichita falls Texas 76308.

**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately at David@texascannabis.company with your order number and photos of the damaged or defective product. We will work with you to resolve the issue promptly.

**Contact Information:**
For any questions or concerns regarding our return policy, please contact our customer service team David@texascannabis.company.

Thank you for choosing Texas Cannabis Company. We appreciate your business and strive to provide you with the best experience possible!